The Better Business Bureau researched businesses and consumers across North America as part of its “In Search of Better Businesses” agenda. The goal was to identify what builds customer loyalty, respect, and trust. We discovered that there are 5 Gestures of Trust which provide the foundation for a positive customer-business relationship. We asked one of our accredited charities and four of our accredited businesses to reflect on how the gestures play out in their organizations.
Read more The 5 Gestures of Trust
BBB of Greater Kansas City has been adapting a slew of changes in the last month. We have a new President and CEO who started in January. We’ve beefed up our social media presence. We’re starting new services and programs. We’re even updating our office! First up was our conference room. It was a little…
Read more Changes at the BBB
Let’s talk about something positive. This week, you will see a hundred articles, blogs and news stories from consumer protection organizations about romance scams. We don’t feel like talking about that this year. BBB of Greater Kansas City wants to show some love for BBB Accredited Businesses that spread joy and cheer on a happy…
Read more A Last Minute Valentine’s Day You Can Trust
These scams were reported to BBB Scam Tracker throughout 2017 and specifically targeted people in the Kansas City area. 10. Credit Card – This scam has been alive and well since Heather with “Card Services” first started her New York call center. Most of the original perpetrators of this scam are serving long prison sentence…
Read more Top 10 Scams of 2017 in Greater Kansas City
By John Starks For the past year and a half I’ve been living in Midtown Kansas City. During that time I’ve had assorted interactions with people surviving on the streets in that area. Very few of those interactions have been negative. Sometimes when people having a hard time ask for money, I give. Sometimes I don’t,…
Read more A Giving Story: What’s Your Name?
