BBB of Kansas City at a Glance

Magnifying GlassAuthor: Dustin Johnson

I wanted to share what the Kansas City BBB has done over the past year. You may not know how much the BBB does to further its mission to be the leader in advancing marketplace trust.

Here are the statistics for the last year:

1,021,087 Inquiries
This is the number of times that BBB Business Reviews on local businesses were provided free of charge. The vast majority of business reviews were viewed by consumers through our website.

19,568 Complaints Closed
Number of complaints BBB processed against greater Kansas City and surrounding area businesses.

4,930 Customer Reviews Submitted
Consumers who had a marketplace interaction with a business can share their experience whether positive, negative or somewhere in between and rate it on a 5 star scale. We expect the number of reviews to increase dramatically over the next few years as news of this newer BBB service continues to spread.

49 Advertising Review Cases Closed
BBB routinely monitors advertising within the marketplace and contacts businesses whose advertisements may not meet BBB’s Code of Advertising.

27 Investigations Performed
While BBB does many more simple investigations into businesses, their principal(s) and practices, this is the number of more significant cases where BBB seeks voluntary correction through written correspondence, seeking clarification and/or correction of the practices and/or information that BBB is investigating. BBB also informs the public on their review along with press releases and other media outreach. Additionally, information may be provided to local prosecutors, federal, state or local agencies for potential legal action.

There are a total of 2,547 accredited businesses as of the end of June.

Here’s a breakdown of activity from 7/1/2017 – 6/30/2017:

  • 302 applications for accreditation were vetted and approved by BBB officials and its Board of Directors.
  • 56 applications were denied.
  • 6 Revocations. Businesses who did not maintain BBB’s Standards for Accreditation had their accreditation revoked.
  • 90% Retention Rate. Only those businesses who are meeting BBB accreditation standards are invited to renew their annual commitment to BBB’s Standards for Trust.

We would like to thank our accredited businesses for their commitment to the BBB’s core values and support of services to the public.

Learn about BBB, obtain reviews on businesses and charities, find or report scams, submit complaints/customer reviews, find a BBB Accredited Business and more at


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