An interview with David Buckley, President and CEO of BBB® of Greater Kansas City

Author: Cherie Reese

David BuckleyDavid Buckley is the current President and CEO of BBB® of Greater Kansas City.  He was pretty much raised knowing all about BBBs since his father, Ray Buckley, worked at the BBB®  starting in 1946 and became President and CEO when his predecessor, Joe Burkhead, passed away in 1969. David would come to the office with his father many times to address the Bulletin on an old Addressograph machine, and started learning the ropes at 8 years old.

Young Buckley was put on the payroll in 1972, after college at K.U. being recruited and lured with the salary of $500 a month. His first official job at the BBB® office was to answer insurance inquiries on the phone. There were no computers to quickly look up information, so David went to the file cabinet, took out the files, reviewed the information, then read A.M. Best insurance reports to consumers.

Today, the first thing he does is turn on his computer and answer each of the 50-75 emails he receives so he can prioritize what needs to be done for the day.  David always greets his staff with a cheerful “Good Morning” as he walks into his office. During the day he can be heard talking to someone and laughing either on the phone or in person. Sometimes the staff is subject to loud music from the 60s and 70s when a favorite song strikes his fancy, but no one seems to mind. It’s just David in a nostalgic mood!

David said his greatest accomplishment was to stay in the same job for over 45 years.

He’s proud of the fact that the BBB® board voted to re-elect him year after year and that they had confidence in his abilities to run BBB® of Greater Kansas City.

Outside of work, his other greatest accomplishments are his 4 children and 3 grandchildren.  The oldest daughter, Tracy is a teaching assistant, tutor and with two children married to Dan, a department manager of Hallmark. Nathan is his oldest son also a computer programmer. He’s married to Melinda and has a 10 month old daughter. David’s 2nd oldest daughter is Tahlia, an organic farmer who loves raising ducks and is also a social worker. His other son is Nick. Nick is a flower shop manager and is going to school to be a construction engineer. He has no children yet but has 3 dogs and is married to Susie.

BBB® has been David’s life for over 45 years and he has now announced he will be retiring January 2, 2018 and is eager to start a new chapter in his life. David said “This is an exciting but a little scary time for me. I’m looking forward to traveling to the gulf coast and Phoenix to see a new-ish granddaughter of 10 months, laying on the beach reading and listening to music. I love rock and opera!”

David has a few hobbies that keep him busy and in good humor, like golfing, and he plays as often as he can. He played racquetball for over 30 years until his knees started giving him trouble.

David inherited good genes… he still visits and takes care of his father who is now 102 years old and resides in assisted living. David and his wife Jan bring him to BBB® luncheons to eat and visit with the staff.

I asked David what was the most interesting thing he learned working at the BBB® and he told me. “Things have changed so much but also remain the same. We’re still fighting fraud and we still ask consumers to use BBB® pre-sale instead of having to file a complaint after the fact.”

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