The Better Business Bureau researched businesses and consumers across North America as part of its “In Search of Better Businesses” agenda. The goal was to identify what builds customer loyalty, respect, and trust. We discovered that there are 5 Gestures of Trust which provide the foundation for a positive customer-business relationship. We asked one of our accredited charities and four of our accredited businesses to reflect on how the gestures play out in their organizations.
Read more The 5 Gestures of Trust
by Jennifer McGlothen There are stories, and then there are STORIES. This is a story that had to be shared. One that shines a brilliant light on giving and receiving as the core of humanity. One that lifted my spirit high above life’s struggles, the annoying political rancor of our time, and the daily doses…
Read more Where Angels Fly
Due to persistent scams that create havoc in the always chaotic tax season, the IRS as well as the BBB encourage everyone to file as soon as possible. When a fake tax collector threatens their target with arrest and demands money, it becomes a difficult scam to classify. It has only recently gained its own…
Read more Scam of the Week – The Threatening Tax Collector
BBB of Greater Kansas City has been adapting a slew of changes in the last month. We have a new President and CEO who started in January. We’ve beefed up our social media presence. We’re starting new services and programs. We’re even updating our office! First up was our conference room. It was a little…
Read more Changes at the BBB
Let’s talk about something positive. This week, you will see a hundred articles, blogs and news stories from consumer protection organizations about romance scams. We don’t feel like talking about that this year. BBB of Greater Kansas City wants to show some love for BBB Accredited Businesses that spread joy and cheer on a happy…
Read more A Last Minute Valentine’s Day You Can Trust
